Getting Started
Start here first. This set answers most first-week questions.
WSPEED SUPPORT
Support Center Clear docs for faster problem solving
Find manuals, troubleshooting, firmware updates, warranty policy, and riding safety in one place. The information architecture is inspired by Apple Support while the UI keeps WSPEED's monochrome style.
V1 provides IA and content blocks first; smart search comes next.
Troubleshooting
Diagnose by symptom before submitting a repair request.
Firmware & Software
Charge above 50% and back up settings before update.
Warranty & Service
Check eligibility first to speed up processing.
FAQ
Frequently Asked Questions
Can I ride in the rain?
Avoid heavy rain and standing water. Light moisture is manageable at low speed, but avoid deep puddles and hard braking.
Should I fully drain a new battery before charging?
No. For lithium packs, shallow cycles are healthier. Daily 20%~80% is typically best for longevity.
What if update fails and the board is disconnected?
Restart board and app first, then follow recovery mode steps in the update SOP. Open a ticket after two failed retries.
Why is max speed lower than spec?
Normal. Speed depends on rider weight, road conditions, temperature, battery level, and tire pressure.
Contact Support
Still need help? Contact support
Support hours: Weekdays 10:00 - 19:00 (GMT+8). Include serial number, issue video, and firmware version to reduce handling time.
* This is v1. Download center, smart search, and ticket integration will be added next.